FAQs
Questions? We’ve got answers.
FAQ's
How do I get started?
If you are an individual, click here to create an account. Connect at least one social media account (Facebook, Twitter, or Instagram) and then press ‘Scan”. Once connected, our AI will quickly identify and bring potentially harmful posts to your dashboard as “flagged posts”. You then have the ability to scroll through them and edit or delete the post.
How long does it take to scan?
Your first social media cleaning may take a couple of minutes to initially scan all your posts. You may experience longer wait periods depending on traffic to our platform and how many posts are on all of your social media profiles it is scanning.
What criteria is used to evaluate the harmfulness of my posts?
Our AI-powered technology has been taught over 100,000 different words, phrases, images, audio and video clips to help detect anything that could be potentially harmful in your posting history. Our technology continues to learn over time, based on what users report or choose to delete.
Is my account information safe?
Security is built into our platform's design. We never share any sensitive information with third parties or store your credentials.
How long will it take to get my results?
Instantly!
Can you see my private messages, DM’s or archived posts?
No! We are only able to see your posts that you’ve shared publicly to your profile. We won’t have access to your private messages, direct messages, or any posts that are stored in your archives.
Do you store my deleted posts?
No. We do not store any posts that are deleted through our platform.
Do I need to connect all of my social media accounts?
No. You do not need to connect all of your social media accounts. Only one social media account is needed to run an initial social media cleaning.
How do I change my billing information?
You can update your payment method under “Subscription” in your profile drop-down.
How do I cancel my subscription?
You can cancel your subscription under “Subscription” in your profile drop-down.
How do I delete my account?
You can delete your account under “My Account” and then “Deactivate Account”.
Hear why our clients love this product
See why LifeBrand is the #1 social media and education platform in the world.
West Deptford Middle School Teacher
“After I connected my Instagram and my Facebook accounts to LifeBrand it only took a few minutes for my eyes to be opened up. As a former Division III Athlete, we were always told not to have those “red cup” photos posted online. That mentality was always my view of my Social Media presence. Social Media is such a powerful tool and there is that fine line between what is acceptable and what can be putting you and your brand at risk. I would highly recommend that you give Life brand the chance to help with your Social Media presence.”
William Malone, 8th Grade Math Teacher
Triple Threat Leadership, LLC
“One of our core values at Triple Threat Leadership is about Adding Value to Others through all the programs, workshops, and strategic partnerships that we offer. As we continue to be a leader in social media & personal branding education, a partnership with LifeBrand seemed to align with that core value wholeheartedly. The LifeBrand program offers an additional step and service to positive online development not only to junior high and high school students, but also any individuals we work with. Social Media isn’t going away, and Triple Threat Leadership in collaboration with Lifebrand can help people continue to build a purpose, create a plan, and add value to their lives moving forward.”
Dr. Scott Grant, President & Chief Impact Officer
Artist
“Not only was LifeBrand a fun (and cringey) walk down memory lane but it also was a great asset for cleaning up almost 20 years of social media use. The best part was being able to delete the “offending” posts right from the LifeBrand scan. I would highly recommend LifeBrand for everyone.”
Molly Brahmer, Artist